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Home   Citizens Charter   Citizens Charter1
Availability of Forms & Information


All forms are available at Help Desks in every DTC, RTO, Unit & MVI office, priced at Rs. 1/- each. The forms can also be downloaded from our website http://www.aptransport.gov.in/

Courtesy

Every officer of the department is obliged to receive the citizen with a smile, offer a seat and apologise for any inconvenience caused.


Service

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Public Assistance Cell / Help Desk is opened in every office to guide and assist citizens in filling the forms and furnishing with information about procedures to be followed as per law for various service like registration of motor vehicles, issues of driving Licences, etc.
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A suggestion / complainant box is prominently displayed in every office in the prescribed manner.
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When an application is rejected, reasons for rejection will be communicated in writing in the standardized format.
» A token system is available for orderly receipt and disposal of applications.


Grievances Redressal Mechanism

Head of the office or his Deputy redresses grievances between 4.00 p.m. to 5.00 p.m. on every workingday.

What to do if things go wrong


If something goes wrong or if there is any delay in the service, you can phone up or fax to the officers marked (*) listed in the Annexure - I during working hours. You can also register complaints at the e-mail address, tc@ap.gov.in

How can you help us


You can help improve the services we render to you by followimg the guidelines listed below.
 
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File applications in the right order with correct details. Pamphlets explaining procedures are available at Help Desks. The Website http://www.aptransport.org/ also gives these details.
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File applications directly in our offices for better service. Take the help of "Public Assistance cell"/Help Desk available in all the offices.
» Please do not approach any middlemen, broker or agent, Licenced or not.
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Keep record of particulars of documents held by you like Driving Licence, Registration Certificate, etc., this will help you obtain duplicate document, if original is lost.
 
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